Privacy Policy for Diamond Tools USA
Updated October 1, 2025
Website: https://diamondtoolsusa.com
Company: Diamond Tools USA
1. Information We Collect
When you use our website, we may collect the following information through our contact form:- Your name
- Your email address
- Your phone number
- Any message or additional information you submit
2. How We Use Your Information
We use the information you provide to:- Respond to your questions or service requests
- Send you updates or information about your inquiry
- Communicate via SMS (text messages) if you opt in (see SMS Consent below)
- Improve our services and website experience
3. SMS/Text Message Consent
If you provide your mobile number and opt in to receive SMS communications, you expressly consent to receive recurring, automated marketing and informational text messages from Diamond Tools USA. Consent is not a condition of purchase. Texts may include:- Order or shipping updates
- Customer service replies
- Promotional messages or special offers (only if you opt in)
SMS Disclosures:
- You will receive a confirmation text to verify your opt-in (double opt-in confirmation).
- Message frequency may vary depending on your interaction.
- Messages will be sent only between 8 AM and 9 PM in your local timezone.
- Standard message and data rates may apply.
- You may opt out at any time by replying STOP. Opt-out requests will be processed promptly, generally within 1 business day.
- For help, reply HELP or contact us at sales@diamondtoolsusa.com .
- SMS messages will include periodic reminders on how to opt out.
4. Cookies and Analytics
We may use cookies and third-party analytics tools (such as Google Analytics) to improve your browsing experience. These tools may collect anonymous usage data, such as pages visited, browser type, and time on site. You can disable cookies through your browser settings.5. Data Sharing
We do not sell or rent your personal information. Your information is only shared with service providers necessary to deliver messages or fulfill your requests (e.g., our SMS platform).6. How Long We Retain Your Data
Information submitted through our contact form is retained only as long as needed to respond to your inquiry or as required for business or legal purposes.7. Your Rights
You have the right to:- Access the personal data we hold about you
- Request correction or deletion of your information
- Opt out of future communications (including SMS)
8. Security
We use appropriate technical and administrative security measures to protect your personal data. However, no method of transmission over the internet is completely secure.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those websites. We recommend reviewing their privacy policies before sharing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy at any time. The updated version will be posted here with the latest “Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Diamond Tools USA
Email: sales@diamondtoolsusa.com
Website: https://diamondtoolsusa.com